On August 1, 2012, I thought I had found the most perfect place to get drinking water for my family. LOL!!! I signed a service agreement with DS Water of America, Inc., 4170 Tanners Creek Dr., Flowery Branch, Georgia 30542, 1-800-4-WATERS for a free month of water cooler usage and 2-five gallon jars of water (free).
Please be aware that there are 2 different time limits on the contract, a year long contract and a period to period. We were not asked which we wanted but were signed up for a year long contract by the salesman, Lonnie Richey. There is no place on the contract for the customer to initial that they have agreed to this year long contract.
During all of my dealings with companies, many companies have failed because they do things that are not above board. I am a 63 year old student on social security and do not know how long I will live where I am. So there is no way I would have signed for a year long contract, knowingly.
It is now 8/24/2012 and we have gotten only those 2-five gallon jugs of water, even though we called the company the first week to ask for more water to be delivered. We were informed this would happen right away and, lo and behold, it is going to be Monday, 8/27/2012 before we get our next delivery.
Of course we have been buying water since the first week and will NOT be getting a reimbursement of the time we did not use the water cooler, which was supposed to be free the first month.
Per Alex, operator #7138, who claims he is a supervisor with the company, they are extremely sorry that we have not had a delivery but we did get the cooler for the first month free. He further informed me that there had been a mixup in our delivery information, but we would not be compensated for this mistake.
We could not refill the bottles, so therefore we could not have used the cooler after the first week.
I lived in the South for the first 17 years of my life and this is NOT Southern hospitality, nor is it good business practice.
If a customer is going to be charged a $200 fee for cancellation before the year is out, then the representative or salesperson is obligated to make sure the customer is aware of hidden fees. After working in the cable industry for 22 years, I know that our company succeeded because we made sure our customers were aware of all fees before signing up for service.
This company services under 10 different names: Alhambra, Athena, Belmont Springs, Crystal Springs, Hinckley Springs, Kentwood Springs, Mount Olympus, Sierra Springs, Sparkletts, and Coast to Coast.
Please be aware of this practice by this company and check before you sign.
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